Tony Vecchio, Executive Director, Jacksonville Zoo & Gardens

When I started as Director of the Jacksonville Zoo and Gardens 12 years ago, I thought that if we put a lot of effort into enhancing practices and policies it would make this place one of the best zoos and gardens to work for. It took me years to realize that focusing on policies was not enough; in order for the culture to really shift, it needs to include our people, their voices, and their efforts. Inclusion Guides has been the culture change we needed from the ground up.