Services

There are plenty of firms and individuals who offer management consulting services, from executive coaching to off-the-shelf training to change strategies. What KJCG brings is the full range of services customized to meet each organization’s specific needs; we act as a thinking partner, not an off the shelf vendor. We bring an ability to design and support fast, sustainable change that is well-planned, has flexibility built in, and grounded in leveraged actions.

KJCG will meet your organization where it is in your journey to individual, team, and organization betterment. Below are some of the components we bring as we assist your organization becoming higher performing to better serve your vision, mission, and strategic direction while positioning your organization to unleash individual and team agency and enhance the bottom-line results.

Discovery Process and Developing a Path Forward

KJCG’s measurement process reveals the opportunities and challenges that exist, and it also becomes an intervention in and of itself, engaging people in ways that go beyond simple surveys. Moreover, our methodology positions people to see what is in it for them by framing the work as raising the playing field for all so that each person understands how learning and integrating more inclusive and higher performing behaviors into their day-to-day interactions and problem solving lead to enhanced collaboration, greater innovation, higher individual and organization performance, and better outcomes for individuals, teams, and the organization as a whole.

Read about examples of measurable, bottom-line results achieved through the implementation of organization change efforts to create practices and interactions that create better work experience for all.

 

  • We use individual and group giving voice sessions (a.k.a. focus groups) to enable people to share their voice as part of the organization’s journey. In these sessions we are listening for what is going well, opportunities for organization betterment, spoken and unspoken norms that get in the way of people doing their best work, and other roadblocks to moving toward a new higher performing culture which results in a higher performing organization. This also enables us to look for and initially identify people leaning in who might be willing to join in the change effort as we move forward.

    We utilize electronic surveys to gain additional insights and quantitative knowledge of the organization. Also, by looking at how specific demographics (social identities: age, gender, color, nationality, etc., and organizational: level, function, tenure, etc.) respond, we can further tailor the betterment effort to making the changes that will be most helpful to specific groups and to the organization.

  • With every discovery process we undertake we make sure to feed the data back—not only to leaders but to those who participated from the organization. We validate our findings with some of the people we talked with and then share information back to the organization. This allows people to truly feel heard and included in the process.

  • Part of our Discovery Process is measuring what matters to you. Defining the success of an organization betterment strategy tied to what matters to your organization means the effort is no longer a “nice to have” or program unrelated to the purpose of the organization, but a “must” component for higher organization performance. We are looking at ways to continuously measure progress and to track successes within each organization. Measuring the progress of change is essential. One tool we use is the Commitment Curve, which enables KJCG and leaders to monitor the progress of the organization betterment effort. It charts people’s behaviors along the path to new practices and ways of operating in stages.

Executive and Senior Leadership Team Strategy Development and Education

KJCG’s work with Senior and Executive Leadership Teams is focused on enhancing their skills in leading an organization betterment effort. The education includes discussing and learning enhanced behaviors and ways of leading that support higher performing interactions. This includes new mindsets and behaviors, utilizing Inclusion as the HOW®, problem solving, and unleashing agency to support the desired organization impact.

We provide direct coaching and guidance to the leaders who are involved in making change in the organization. We create the space for leaders to create and demonstrate new expectations—individual and as a leadership group and for those they lead.

 

  • Just like top athletes, leaders need someone to bounce ideas off and to test new ideas for individual and organization betterment. Yet, we also know that leaders must be careful with what they share and with whom. In fact, many of the thoughts, concerns and doubts leaders grapple with should not be shared with others in the organization in their early stage. Leaders need opportunities to rehearse, think out loud, and bounce ideas off of someone who will hold their confidence and who does not have a vested interest beyond what is best for the leader and the  success in the organization.

    We have been Thinking Partners to executives and senior leaders in organizations of all sizes, countries around the world and across many industries. As Thinking Partners, we bring decades of experience as strategic partners and confidants. Having a good Thinking Partner is critical for leaders to have the safety to learn, grow and accelerate organizational results.

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